FAQ’S
FREQUENTLY ASKED
QUESTIONS
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1. How Long does Delivery TAKE?
Our bespoke made items are hand-made with love, which can take 6-12 weeks because the item is crafted from scratch – specifically for you.
We may have your favourite designs on order for a faster delivery option. Contact us to check the timescale of your items.
We have a wide choice of fabrics to customise your sofas, dining chairs, cushions. You can even purchase our fabric separately to customise your existing products at home. Our metal finishing can be customised in gold, chrome, matte gold or rose gold to perfectly match your home interior.
2. Do you have an option for fast turn-around?
Our best selling collections can be ready for delivery in 2-3 weeks. Please contact us to find out what items are available for fast delivery.
3. How can i Choose colours?
Contact us for a consultation over the phone, via WhatsApp or we now offer in-home design consultations. Our friendly and knowledgeable customer service team will explain the order process and show you fabric choices in as much detail as possible. Fabric swatches can also ordered to your home.
Contact us today with your requirements and someone will be in touch to guide you through the process from start to finish. See some examples of our fabrics by clicking Here.
We offer all colours of plush velvet, satin, leather effect, wipeable fabric and combination textured fabrics – our signature patterns combining satin, metallic threads and velvet to create multidimensional textured look. We have something to suit every home and give your furniture a truely unique luxury feel.
4. Where is luxura based?
The Luxura office is based in Manchester, United Kingdom.
5. What are your sofas made from?
Our products are made with love from the highest quality materials. Our fabulous sofas and dining sets are supported by solid hornbeam wood, steel or titanium metal. We offer many fabrics ranging from plush velvet, satin, leather effect, wipeable fabric and combination textured fabrics – our signature patterns combining satin, metallic threads. We have something to suit every home and give your furniture a truely unique luxury feel.
5. Where is your showroom?
We moved to being online only for a seamless shopping experience and now we deliver UK wide. Going digital has allowed us to be much more competitive on pricing meaning our luxury items are more affordable for more customers.
- Want to feel the fabrics? We’ll mail samples directly to you.
- Explore our products up close with our virtual video tours from the comfort of your home.
- And for personalised assistance, schedule an in-home consultation with our friendly sales team.
While our physical showroom is closed, our dedication to excellent service and quality products remains strong online.
6. Do you offer fabric samples?
Yes, we provide fabric samples so you can feel the quality and see the colours in person before making a decision. Simply order them on our website, or contact us for personalised assistance with your requirements and we’ll post them to your doorstep.