Returns & refunds policy

We are confident in the quality and craftmanship  of our products and we are 5 star rated on every review platform. We hope you are happy with your purchase, and our primary concern is to address any issues that you may have with your order as soon as possible.

Our furniture items are bespoke / made-to-order. Meaning these products are made especially for you, in your specific your choice of colours, which means we cannot re-sell the item and therefore non-refundable – however, our delivery teams can un-pack your furniture with you and assist with checking the item for any issues. In the unlikely case of any damages we will resolve this with you as quickly as possible.

  • We advise contacting our team for a design consultation to discuss your desired colour/fabric options before purchasing.
  • We offer video tours of the products to help you see them in detail and we send can fabric swatches to you, and we offer in-home consultations.
  • All items should be inspected upon delivery and we must be notified of any faults/damages within 24 hours.
  • All our items are made of the highest quality, in the unlikely case your item arrives faulty, this must be returned to us within 14 days.
  • Our items are crafted by hand – not by machines and therefore slight variations in size and symmetry can occur up to 3cm and this is not classed as a fault but simply a sign that your item has been made by hand especially for you.

 Delivered items: 

Once delivered the items ordered will become your property (provided they have been paid for in full) and your responsibility and, apart from where damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered. Our delivery note signature is confirmation of receipt and also confirms you have checked the items thoroughly and you are satisfied the item is delivered as expected and free of damages and defects.

Please ensure that you check your items carefully before you use them. Returns/refunds will only be accepted for faults/damages when we are notified within 24 hours of delivery and upon submitting your return request and reason in writing to: info@luxurahome.co.uk
We recommend that you keep your receipt or order number, which can be found on your order confirmation email or on the order invoice that comes with your delivery, because you will need it as proof of purchase in the event of any after-sales enquiry.

Our Customers Say...

Client Reviews

Palazzo Collection

"Thankyou so much. The room looks amazing. Definitely worth the wait."

Mr R

Mirage Collection

"The pictures looked nice but I was still a bit nervous when I made my order, however when my delivery arrived, the sofa, dining table with bench and chairs, coffee table and side tables….everything looked absolutely gorgeous….even nicer than the photos on the website. I’m so very happy with my order. Will definitely buy again!"

Ms I

Mink gold sofa Chrsitmas

Luxe 2 Seater

"Thank you again. Really appreciate all your help our sofas are a dream"

Ms J

Palm Armchair

Mrs N

The Lyon Console redefines luxury. Designed with elegance and precision detailing this side unit features a melted gold effect over intricately riveted cupboard doors with co-ordinating metal edged oval mirror.  This stunning piece stretches 2.4 metres in length and is a true statement piece for your living space. Pair this piece with the rest of our Lyon Collection to create a luxurious ensemble. Bespoke made in black, cream or beige gloss and bronze or golden finishing.

Lyon Sideboard

"We are so PLEASED! The quality is utterly amazing"

Mr T

Como Sofas

Mr H

Madrid Sofas

"Stunning furniture we love it! Thankyou so much."

Mrs N

Seville Armchair

"Thankyou for bringing my vision to life. I love the new chair!"

Mrs K

Palazzo Coffee table in cream and gold with honeycomb metal caging.

Palazzo Coffee Table Nest Of 2

"We are so in love! It's perfect"

Mrs H

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