We are confident in the quality and craftmanship of our products and we are 5 star rated on every review platform. We hope you are happy with your purchase, and our primary concern is to address any issues that you may have with your order as soon as possible.
Our furniture items are bespoke / made-to-order. Meaning these products are made especially for you, in your specific your choice of colours, which means we cannot re-sell the item and therefore non-refundable – however, our delivery teams can un-pack your furniture with you and assist with checking the item for any issues. In the unlikely case of any damages we will resolve this with you as quickly as possible.
Once delivered the items ordered will become your property (provided they have been paid for in full) and your responsibility and, apart from where damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered. Our delivery note signature is confirmation of receipt and also confirms you have checked the items thoroughly and you are satisfied the item is delivered as expected and free of damages and defects.
Please ensure that you check your items carefully before you use them. Returns/refunds will only be accepted for faults/damages when we are notified within 24 hours of delivery and upon submitting your return request and reason in writing to: email@example.com
We recommend that you keep your receipt or order number, which can be found on your order confirmation email or on the order invoice that comes with your delivery, because you will need it as proof of purchase in the event of any after-sales enquiry.
Our Customers Say...
"Thankyou so much. The room looks amazing. Definitely worth the wait."
"The pictures looked nice but I was still a bit nervous when I made my order, however when my delivery arrived, the sofa, dining table with bench and chairs, coffee table and side tables….everything looked absolutely gorgeous….even nicer than the photos on the website. I’m so very happy with my order. Will definitely buy again!"
"Thank you again. Really appreciate all your help our sofas are a dream"
"We are so PLEASED! The quality is utterly amazing"
"Stunning furniture we love it! Thankyou so much."
"Thankyou for bringing my vision to life. I love the new chair!"
"We are so in love! It's perfect"