At Luxura, we understand that buying furniture online requires trust. We want our customers to feel confident and reassured when choosing our bespoke, handcrafted pieces.

We guarantee that all products will arrive exactly as they appear in our online images and video footage. Every item showcased online is our own product, designed and crafted to the highest standards.

In the extremely unlikely event that your item arrives and does not match the images or is made incorrectly (e.g., the wrong colour or specification), we will guarantee to exchange your order for the correct product or offer a full refund.

TRUSTED BY OUR CUSTOMERS:

We pride ourselves on our commitment to quality and customer satisfaction. Don’t just take our word for it – read what our valued customers have to say:

REAL CUSTOMER HOMES:

We understand the importance of seeing the furniture in real home settings. You can view some of our customers’ home transformations and see Luxura designs styled in their spaces here on our clients page: View Our Clients Page

Or, here on our clients reels on instagram: Clients on Instagram

WARRANTY:

Most of our products are covered by a 1-2 year warranty, which is noted on the individual product description pages. Our warranty is valid for domestic use only and covers:

  • Structural issues (e.g., loose joints, frame breakage)

  • Defects in foam or internal components

This warranty does not cover:

  • Normal wear and tear

  • Improper care or misuse

  • Accidental damage.

We understand that a 1-2 year warranty may seem brief; however, it’s important to note that most manufacturing defects become apparent within the first 6 to 12 months of regular use. Our warranty is designed to cover these initial issues, ensuring that any structural or material defects are addressed promptly.

REPAIRS:

Accidents happen, and we are here to help. Should your furniture suffer accidental damage, we can often supply replacement parts to restore your item. Costs are quoted on a case-by-case basis, depending on the item and the part required.

Please contact our team for further information and support.

SAMPLES & HOME VISITS:

We want you to feel confident when choosing your bespoke piece. That’s why we offer:

  • Fabric Samples – Select from over 100+ premium fabrics, sent directly to your door.
  • In-Home Design Visits – Available in certain regions. Our team can visit your home with fabric samples and finishing swatches to help you make the perfect choice.

Order Fabric Samples Here