TERMS & CONDITIONS

1. Definitions
1.1. In these Terms & Conditions, “Luxura Home” or “The Company” refers to Luxura Home & Living.
1.2. “Customer” or “You” refers to any person, firm, or company entering into a contract with Luxura Home for the purchase of goods and/or services.
1.3. “Goods” means all products and services supplied by Luxura Home.

2. General Applicability
2.1. These Terms & Conditions form part of every contract between Luxura Home and the Customer.
2.2. Any other terms inconsistent with these Terms & Conditions shall be overridden unless Luxura Home agrees in writing that such alternative terms shall apply.
2.3. Any agreed written variation of these Terms & Conditions shall not invalidate the remainder of these conditions.

1. Privacy and Data Protection
1.1. Luxura Home is committed to protecting your privacy and personal data. All personal information collected through our website, including name, address, contact details, and payment information, will be handled in accordance with applicable data protection laws, including the UK GDPR and Data Protection Act.
1.2. We use secure servers and encryption to protect your information. For further details on how we handle and process your personal data, please refer to our Privacy Policy.
1.3. By using our website and placing orders, you consent to the collection, storage, and processing of your personal data as described in our Privacy Policy.
1.4. You have the right to access, modify, or delete your personal data. Please contact us at info@luxurahome.co.uk for any data-related requests.

2. Website Use and Content
2.1. All content on this website, including text, images, product descriptions, and graphics, is the intellectual property of Luxura Home or is used under license. Unauthorized use or reproduction is prohibited without our prior written consent.
2.2. We strive to ensure that product descriptions, prices, and availability information are accurate. However, occasional errors or omissions may occur. We reserve the right to correct any such errors without prior notice.
2.3. You agree to use our website lawfully and not to engage in any activity that disrupts its functionality or compromises its security.
2.4. If user accounts are offered, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. Product Specifications and Descriptions
3.1. While we make every effort to represent products accurately, variations in colour, texture, or finish may occur due to differences in display settings or materials. Such minor variations do not constitute grounds for cancellation or refund beyond your statutory rights.
3.2. All product measurements provided are approximate within 5cm tolerance. We recommend that you carefully check dimensions before placing your order.
3.3. If a product specification changes due to supplier adjustments or improvements, Luxura Home will notify you if the change materially affects your order.

4. Orders and Contracts
4.1. Orders placed with Luxura Home are subject to acceptance and availability.
4.2. Bespoke or made-to-order items are manufactured or sourced to your individual specifications. Accordingly, once production has begun, such orders cannot be cancelled without the express written consent of a director of Luxura Home. Additional charges may apply.
4.3. Luxura Home reserves the right to refuse any order without providing a reason.

5. Prices and Payment
5.1. All prices are listed in GBP (£) and exclude delivery charges unless otherwise stated.
5.2. Luxura Home reserves the right to change product prices at any time without further notice. If you have pre-ordered a product, we will honour the price at which you originally purchased it.
5.3. Payment must be made in full at the time of order placement unless otherwise agreed in writing. Title to the Goods remains with Luxura Home until full payment of all sums due is received.

6. Title and Risk
6.1. Title of Retention: Until full payment has been received for all amounts owed by the Customer to Luxura Home, howsoever arising, the absolute property in the Goods shall remain with Luxura Home.
6.2. Risk in the Goods passes to the Customer upon delivery.

7. Delivery and Damages in Transit
7.1. Delivery dates are estimates and Luxura Home shall not be liable for any losses, costs, damages, or expenses arising from delivery delays.
7.2. Goods damaged in transit must be reported in writing to Luxura Home within 24 hours of receipt, quoting the relevant invoice/order number.
7.3. Damaged Goods must be returned within 14 days of delivery in their original packaging.
7.4. Luxura Home reserves the right to consider the first 2.5% of breakages in value as the Customer’s liability and may not be obliged to offer a replacement or refund on this portion.

8. Cancellation, Returns & Refund Policy
8.1. Cancellation by the Customer

  • 8.1.1. Customers have the right to cancel orders in accordance with UK consumer law.
  • 8.1.2. To cancel an order, the Customer must notify Luxura Home in writing via email at info@luxurahome.co.uk or through our contact form within 14 days of the order confirmation, or as soon as possible if outside this period.
  • 8.1.3. Bespoke or custom-made items are excluded from standard cancellation rights.

8.2. Cancellations Before Dispatch

  • 8.2.1. For cancellations made before the Goods have been dispatched, Luxura Home will refund the total amount paid, less any reasonable costs already incurred (e.g., transaction fees, administrative expenses).
  • 8.2.2. If any non-recoverable delivery costs have already been paid to a courier, these will be deducted from the refund.
  • 8.2.3. Card processing fees associated with the transaction are non-refundable.

8.3. Cancellation of Dispatched or Delivered Items

  • 8.3.1. If the Goods have already been dispatched or delivered, the Customer may still request cancellation but will be responsible for return shipping costs and any non-recoverable initial shipping or handling fees.
  • 8.3.2. A restocking fee of 10% may apply.
  • 8.3.3. Refunds for returned items will be processed once the items are received in their original condition.

8.4. Bespoke and Made-to-Order Items

  • 8.4.1. Bespoke or made-to-order Goods cannot be cancelled. Once production has started, Luxura Home can refuse cancellation or deduct costs associated with materials and labour.

8.5. Refunds and Exchanges

  • 8.5.1. If you are entitled to a refund under these Terms & Conditions or applicable law, Luxura Home will process your refund within 14 days of receiving the returned Goods or a valid cancellation request, as applicable.
  • 8.5.2. Refunds will be issued to the original payment method. If that is not possible, an alternative will be arranged.
  • 8.5.3. Exchanges for non-defective items may be allowed at the discretion of Luxura Home, subject to stock availability and the Customer covering all associated shipping costs.

8.6. Statutory Rights

  • 8.6.1. These cancellation and refund terms do not affect your statutory rights under UK law.

9. Liability and Force Majeure
9.1. Luxura Home shall not be liable for any indirect or consequential losses, including but not limited to loss of profits or business.
9.2. Force Majeure: Performance is subject to variation or cancellation due to events beyond our reasonable control, including but not limited to Acts of God, war, riots, strikes, lockouts, labour disturbances, fire, flood, or restrictions on transport, fuel, or power.
9.3. In the event that contract performance is frustrated due to such events, whether by negligence or otherwise, the contract shall be deemed complete, and the Customer shall be liable for all completed parts of the contract in full.

10. Governing Law and Jurisdiction
10.1. These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales.
10.2. Any dispute arising out of or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.